Terms & Conditions

Shipping

1. Transit Time

• Usually, it takes about 3–5 working days for the order to be delivered. However, during our Sale Period, shipping may take 7–10 working days.

2. Delivery Charges

• Orders valued above 2000 PKR have FREE delivery.
• A flat delivery charge of 200 PKR applies to all orders under 2000 PKR.

Exchange, Return & Refund Policy

1. General Policy

• All purchases are non-refundable.
• Exchanges are accepted within 30 days of purchase.
• Products must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
• Items will be exchanged at the purchasing price.

2. How to Return?

Online purchases follow the same 30-day exchange policy.

(2.1) Return via Courier

• Pack the item securely with original labels, tags, and packaging.
• Contact Customer Support or WhatsApp Support (+92 301 1584943) within 30 days of delivery and share your order details and issue.
• Our team will verify the order number and advise you on the return method.
• Once received, a replacement or appropriate resolution will be provided.

3. Damaged or Defective Items

• If you receive a damaged, incorrect, or defective product, contact WhatsApp Support (+92 301 1584943) for a replacement, exchange, or resolution.

Payment through Credit or Debit Card

Orders placed through credit/debit cards or any other online payment system undergo a fraud check and are processed only after approval. Orders may be canceled if they fail the verification process.

Note: Credit card orders require up to 16 working hours for bank verification.

Order Cancellations

Orders can be canceled upon customer request anytime before processing.

fusionoutfit.com reserves the right to cancel orders due to:

• Out-of-stock items
• Pricing differences
• Shipping cost differences
• Technical errors

In case of cancellation, payments made via bank transfer or card will be refunded within 24 working hours.

Contact Us

If you have any questions or concerns, feel free to contact our Customer Care department (Monday to Saturday):

• Email: support@fusionoutfit.com
• WhatsApp: +92 301 1584943

Promotions & Special Discount Codes

How can I find out about promotions?

We announce promotions on our website homepage and social media channels.

How can I use a discount code?

Enter your discount code at checkout in the "Gift Card or Discount Code" field during the payment step and click "Apply." The discount will be reflected in the final amount.

Is the discount applied automatically?

No, the discount is only applied after entering the code and clicking "Apply." Promotional codes are valid for one-time use and may have expiry dates.